The Body Balance Clinic

  • Contact Us
  • 0207 256 7206
  • Tracy Elroy
  • Monday-Thursday 10am-8pm
    Friday 9am-6pm
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Terms and Conditions


A deposit or full payment may be required at the time of booking payable by cash or credit card.

Appointments are not always necessary, feel free to “pop in” or call at the last minute when you are available, we understand city activity and will always try schedule an appointment for you at your convenience for that day.

Prices are subject to change without notice

Cancellation Policy

We regret the following fees are payable when booking appointments;

  • Pre booked appointments require 24-48 hours notice for postponement or cancellation or 50% of the treatment will be charged. (Monday appointments must be cancelled by previous Friday)
  • Appointments booked on the day cannot be cancelled
  • Appointments booked on the day and then rescheduled for the same day, amended or postponed are subject to a £10 flat rate charge
  • Missed appointments are subject to full charge or loss of treatment on pre-paid courses
  • Late arrival for your appointment will result in a reduced treatment time with full fee payable
  • No charge will be made if you personally fill your appointment time by sending a colleague to use the allotted time

Please note as a courtesy to all our clients a prompt appointment schedule is adhered to and late appointments may not be honoured and incur the above charges.    

Many thanks for understanding and respecting these terms and conditions prior to making your appointment

 Supporting Charities

All chargeable fees as stated above including; lateness, postponement, cancellation, amendment, missed appointments and any gratuities are donated to various charities; please advise which charity you would prefer your fee to be donated to (see list in clinic).

We have appreciated that there is nothing more annoying than paying for something you have not had, particularly where you have had no control over your time, therefore for the last 18 years we have supported various charities we donate all appointment fee charges and gratuities to a variety of charity’s.   

We donate between £500-£1000 every year!

Thank you very much!